FAQ

Questions about
simple SMS messaging

Common questions about our straightforward SMS platform for businesses that just need reliable, easy-to-use text messaging.

  • Easy setup
  • No complexity
  • Fair pricing

Getting Started

What makes PercyText simple?

No enterprise complexity, no overwhelming features. PercyText gives you exactly what you need: send texts, track delivery, manage contacts. Clean interface, straightforward pricing, and support when you need it.

How fast can I start sending messages?

Most customers are sending messages within 7–10 days. We handle the carrier approvals and compliance setup. You focus on your messages, we handle the technical stuff.

Do I need technical knowledge?

Nope. Our platform is designed for non-technical users. If you can send an email, you can use PercyText. For developers, we also provide API access for custom integrations.

Features

What can I do with PercyText?

Send one-off messages or bulk campaigns, schedule messages for later, manage contact lists, track delivery, handle opt-outs automatically, and see basic analytics. Everything you need, nothing you don’t.

How does contact management work?

Upload contacts via CSV, add them manually, or integrate with your existing systems. We automatically handle opt-outs, invalid numbers, and duplicates. Keep your lists clean without the hassle.

Do you have an API?

Yes. All plans include API access. Simple REST API with clear documentation. Send messages from your app, website, or internal systems. No complex setup required.

Pricing

What’s the total cost?

$179 to get started (includes setup + first month). Then $79–$349/month depending on your volume. No surprise fees, no per-message charges within your plan limits.

How do I know which plan to choose?

Start with the plan that matches your monthly message volume. Most small businesses start with Core (1,500 messages/month). You can always adjust later based on actual usage.

What if I go over my plan limit?

We’ll notify you before you hit your limit. You can either upgrade your plan or pay a small per-message fee for overages. No bill shock — you’re always in control.

Support

What if I need help?

Email and chat support for all plans. We respond fast and actually help solve your problems. No chatbots, no runaround. Real people who know SMS and want you to succeed.

Will you help me get started?

Absolutely. Every new customer gets onboarding support. We’ll help you upload contacts, send your first campaign, and answer any questions. We want you to feel confident using the platform.

Do you help with compliance?

Yes. We handle the technical compliance (TCPA, carrier requirements) automatically. We’ll also provide best practices for opt-ins, opt-outs, and message content to keep you compliant.

Ready for straightforward SMS?

No complexity. No surprises. Just reliable text messaging that works. Get started in minutes, not weeks.